Rental agreement – Terms & conditions

This terms and Conditions is set as an agreement on the conditions on which we (airportwifihire.co.uk, part of Lime Enterprise Limited , Company No. 07632577) will provide the rental of wifi internet device (router, dongle, mifi) through airportwifihire.co.uk (the company).

The contract is between you and Lime Enterprise Limited , U.K registered number 07632577 having its Limited company registered office at 20-22 WENLOCK ROAD, LONDON, ENGLAND, N1 7GU and offering this internet device rental service through its brand Airport Wifi Hire (airportwifihire.co.uk).

By placing your, hiring through/from airportwifihire.co.uk, you agree to be bound by the terms and condition of this agreement. If you do not agree with our terms and condition or terms of service, please do not continue to use the website and do not rent any device from us.

We reserve the right to change, update, modify, amend this rental agreement at any time, without notifying you.

SERVICE OFFERED AND YOUR USE OF DEVICE

The wifi internet device/router is supplied with a power plug, an instruction paper and internet data that comes with the hired device. The internet data is provided through a third party internet service provider who makes it possible to access the internet through the device.

We cannot guarantee the device will operate uninterrupted or without any error , or that it will meet all of your needs. We can not be held responsible for the quality, speed reliability of the device or the internet access.

We can not guarantee every electronic device you have can connect with the router.

The data suppliers/internet service providers have their own policies , terms and conditions for internet usage and we have no control or responsibility over their terms and conditions and when these are changed/updated by the internet suppliers.

The use of the hired device(s)

You agree that the device would be taken care of and reasonable care would be take when handling or using the device.

You agree that you are legally liable for

• what the internet device, internet access you receive is used for
• websites visited and contents viewed/downloaded through the device issued to you

You agree that you are not allowed to and should not

• dispose of the device
• modify, alter or repair the device without written authorisation from us
• use the device or internet service accessed through the device for any illegal purpose(based on the laws of the United Kingdom)
• rely on the internet device for any life critical service/equipment or emergency related equipment or service
• rely on the internet device for life sustaining or life dependent equipment or services
• rely on the internet device for safety or critical support equipment’s or services

We reserve the right to suspend or cancel any part of the hire or block/stop your data access. We may or may not notify you of the cancellation in advance.

Amount of internet you use can be monitored by us or our data supplier through platforms/system of the data provider.

The privacy and usage policy of the data provider are out of our control, hence these would take priority if usage is abused

Data provider has the ability to monitor usage of internet data based on their privacy policies.

We and/or the company suppling the data in internet device/devices issued to you reserves the right to disconnect the data supplied to your assigned device(device issued to you) with or without advance notice.

We do not guarantee all required items/equipment/tools required for the use of the internet access router will be in the package delivered to you. It is your responsibility to inform us on the day of delivery if any item is missing from the package .

You  agree we are not liable for any loss, damage, loss of income that you or anyone you share the internet router/device access if you loose access to the internet or the internet speed is not as fast as you prefer or require.

Access to age restricted contents

Your assigned device may have access to age restricted contents un-blocked(meaning any one using the device can have access to age restricted contents) or make have the access blocked (meaning any one using the device would not have access to age restricted contents) by default.

• If your assigned device is blocking age restricted contents, and you want to have/get access to age restricted contents, you need to contact us (by replying your hire confirmation email) to request that the blockage be removed. We remove the blockage as requested, and your request would be logged on our system. We would then action this through the data provider that provides the data on your assigned device. We can not guarantee this would be actioned by the data provider,
• If you want age restricted content to be blocked on your assigned device, you are responsible for contacting us (by replying your hire confirmation email) to request that the blockage be added. We would then action this through the data provider that provides the data on your assigned device. We do not guarantee this would be actioned by the data provider, so we recommend you also have content controls setup on your gadgets which you use in accessing the internet through the hired internet device.

DELIVERY TO COLLECTION FROM PICKUP POINT POLICY

Collection from pickup point/airport

The local collection service is provided by third party storage service companies, so for local collection your order needs to be received at least 3 working days advance, so that the device can be delivered to your collection point before your start of hire date. We use a delivery service company for the delivery of devices to the collection point or delivery address provided by clients. Hence in some rare occasions, a device can arrive later than expected due to unexpected situations beyond our control.

Once a device assigned to you has been dispatched to your collection point, you are responsible for picking up the package from the collection point at your own expense. If fail to collection the package from the collection point, it is your responsibility to

• make arrangements to collect the package from the collection point
• get the package returned back to us by going to the collection point to collect the package and return it back to us even if you do not needed it anymore.

Delivery to UK address

We aim to get the wifi device delivered to your address by your start of hire date or 1 working day in advance (where possible, as a courtesy).

It is your responsibility to ensure you or someone would be available to accept the device package that has been delivered to your delivery address. You would be responsible for the return of the device.

REFUNDABLE DEPOSIT

When you place an order to rent a portable internet device, a security deposit of £30 would be added to your balance at the checkout stage. The deposit would be used to cover the cost of damages or loss of any item included in the package sent to your delivery address/collection point (only if you loose or damage the device/items) .

If the device is returned in a good working order, your deposit of £30 would be paid back into the same account you used in paying for your order.

Returned devices takes up to 5 working days to get to us. Refundable deposit would be issued within 10 working days after we have received the returned device.

RETURNING THE DEVICE

You are responsible for the return of the device. The device should be returned by using the courtesy pre-paid (FREE) return postage label that is supplied in your package and popped into any United Kingdom post box before you depart to the airport. If your forget to post the device back to the company before you depart the U.K, you would be responsible for all charges for posting/sending it back to us and charge for the extended period you had the device with you.

If the courtesy return label has been misplaced/lost/damaged, it is your responsibility to contact us to get the address to post the device and accessories back to us and you will be responsible for all charges/cost for posting/sending the wifi device and charger/power plug back to us. The cost of returning the hired device/items (and returning it on time) would be covered by you.

If you are traveling out of the United Kingdom or heading to the airport at the end of your hire, you are responsible for the return of the device before you depart for the airport at the end of your hire period because post boxes at the airport are unable to accept parcels. If you mistakenly or knowingly take the hire device out of the United Kingdom, you are responsible for all cost associated with getting the device and charger and any other item provided to you for your hire back to us. 

You are responsible for properly sealing the package used in sending back the device to us. For for any reason you re-use the packaging used in sending the hired device to you, you are responsible for using extra sealing material (example: Sellotape )to properly seal the package before posting/sending back to us . If the device falls out of the package while on route back to us because of poor or weak sealing of the return package, your refundable deposit would be used in covering part of the cost of replacing the device.

RENTAL/TRANSACTION CHARGES AND HANDLING

We do not store card details on our system. Card transactions are processed through a secure system by Paypal or Stripe.

Transaction Charge: The payment processing company we use charges us a none refundable transaction fee for each transaction they process. If you decide to cancel your order/hire (within the time period valid for a refund , as stated under the cancellation and refunds section of our terms and conditions), the cost of the transaction fee to us by the payment processing company and any other cost associated to processing your transaction would be deducted from any amount eligible (if any amount is eligible) for refund.
Rental fees: The rental fees is for the use or the device and would commence from the start date you had provided when you placed your order until the date you return the device (end of hire date).
Extra internet data fees: If your hire is not for a device that comes with unlimited data(the hire page does not state that the device comes with unlimited data), and you use up the internet data that was supplied with the device/supplied to you, it would be your responsibility to purchase more data directly from the network supplier or by contacting us to assist you in adding more data. You can also contact us to provide you with a new sim card if required (price would be provided to you by us).
Data included in your package Devices come with unlimited data (Fair use policy applies. Data provider has right to limit data use) .  

Late fees: Device must be posted back to us no later than the day that your ends(your end of hire date). Any late return would incur an admin charge plus a minimum daily fee of £10 per day.

Payment card details: We do not store the card details from any customer. Payments are handled by trusted companies (Paypal, Stripe) used by millions of internet companies and individuals across the world.

CANCELLATION AND REFUNDS

No refund (except your refundable deposit) is given if you cancel your order after the device has already been dispatched to you, your delivery address or to your pick up location (packages are normally dispatched 7 to 1 days before the start of hire date ). This is because we would already have paid our data supplier for your allocated data and also the device is no longer available for us to issue to an alternative customer.

If you request for a cancellation 8 (Eight) or more days before your start date (start of hire date) or before the package has been processed, your hire would be cancelled and partly refund. This is because the refund is excluding the none refundable transaction fee charged by the payment processing company we use and the cost associated with that transaction fee refund.
Refunds are issued 1 to 10 working days after the cancellation has been processed. You would not be refunded the transaction fee and any other cost we incur due to processing your order/hire transaction.

DISCLAIMER

We cannot warrant the device will operate uninterrupted or without any error that it will meet all of your needs. We can not be held responsible for the quality, speed reliability of the device or the internet access.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the hire cost. We do not own the data supplied through the wifi device used and we have no liability for loss or damage caused by the proprietors ,operators or data suppliers thereof.

We reserve the right to change these rental terms and conditions at any time without notice. Any such changes will be displayed on this page of the Website. We reserve the right to suspend or cancel any part of the Website and the services offered therein at any time without notice.

Complaint 

While we do now own the data supply network that provides the data for the hired devices, we strive to provide a good experience to clients. If for any reason you’re not happy with the service, please
– send an email reply to your hire confirmation email (email containing your hire details, delivery process, how to return device, e.t.c ) to share your concerns.

You can also raise a complaint on behalf of someone else, as long as we get confirmation of consent from the person who placed the original order by
– the person notifying us by replying their hire confirmation email to notify us
– or confirming the delivery address plus the post code of the billing address in your email
and then providing

• details of your concerns
• how you would like us to put things right

if a team member have not been able to resolve the issue in 5 working days, you can then request the issue gets handled by a manager.